Terms of use

Optics Trade d.o.o.
Pirnikova 5
2310 Slovenska Bistrica

Tel: 00386(0) 31 770 520
E-mail address: info@optics-trade.eu
VAT number: SI84506237
Identity number: 3886824000

General Terms of use

The general terms and conditions of online stores on the websites of Optics Trade, Reloading Trade, and Hunting Store are compiled with the Slovene Consumer protection law and with the international code for online trade.

The online store is managed by Optics Trade d.o.o., Pirnikova 5, 2310 Slovenska Bistrica, which also provides e-commerce services (hereinafter referred to as the provider or the company).

The general terms and conditions address the operation of the online store provider, the rights of the online store user (hereinafter also referred to as the online store buyer), and the business relationship between the provider and the user/buyer of the online store. A buyer is understood to be any natural person who makes a purchase in the online store. A buyer is also considered to be any legal entity that makes a purchase in the online store in accordance with these terms, which apply to legal entities (companies).

These terms and conditions govern the sale of goods available in the online store or for which a customer can make an online purchase on this website. Offers in the online store are valid only for orders placed through the online store.

A purchase made through the online store is considered a purchase made in accordance with the legal order of the Republic of Slovenia. Delivery of goods purchased through the online store is provided by the provider worldwide, subject to availability and in accordance with the terms published on the Shipping subpage and under the conditions in accordance with these terms, which apply to availability and delivery/shipping of items.

The general terms and conditions are valid for each purchase in the online store. For each individual order, the terms and conditions that are published in the online store at the time of purchase (submission of the online order) apply. These terms and conditions exclude any other terms of business, except for the provisions of any written contract that is specially entered into by the buyer and provider at the initiative of the buyer or provider. Before completing the purchase by selecting the confirmation box, the buyer confirms that they fully understand the General Terms and Conditions and accept them.

These terms and conditions may change at any time, so the provider suggests that the customer read them with each purchase. Each version of the terms and conditions is separately dated.

The terms and conditions are available on the website, and the customer can download, save, or reproduce them on their electronic device via the internet connection available in the provider's online store.

All content on the Optics Trade website is copyright protected, and its copying, reproduction, printing, publishing in other places on the internet, or any other use is not permitted without prior agreement.

Information Availability (Legislative summary)

The provider commits to always providing the customer with the following information:

• The identity of the company (name and address of the company, registration details)
• Contact details that enable the user to communicate quickly and effectively (email, address)
• Essential information of the goods or services (including after-sales services and warranties)
• Availability of products (every product or service offered on the website should be available within a reasonable timeframe)
• Conditions of delivery of the product or execution of the service (method, place, and timeframe of delivery)
• All prices must be clearly and unambiguously defined, and it must be evident whether they include taxes and delivery charges)
• Method of payment and delivery
• The time validity of the offer
• The period in which it is still possible to withdraw from the contract and the conditions for withdrawal; additionally, whether and how much it costs the customer to return the product,
• Explanation of the complaint process, including all information about the contact person or customer service department.

Provider information

Company name: Optics Trade d.o.o.

Headquarters: Slovenska Bistrica

Business Address: Prinikova ulica 5, 2310 Slovenska Bistrica, Slovenia

VAT number: SI84506237

Identity number: 3886824000

Registered at District Court in Maribor

Contact information and user support

If a customer or user of the online store has additional questions regarding the offer or the use of the online store itself, or simply needs more information about orders, delivery, claims, and the protection of personal data, they can contact the provider for assistance and information via:

Email: info@optics-trade.eu

Telephone number: +386 (0)31 770 520 (from Monday to Friday between 8:00 AM and 6:00 PM, on Saturday from 8:00 AM to 12:00 PM)

Prices and validity of offers

Prices in the online store are in euros (€). Countries within the European Union as well as United Kingdom have listed prices that include Value Added Tax (VAT), while other countries do not include Value Added Tax; the prices are final as of the order date.

Online prices apply to products in the online store. The provider reserves the right to change prices of the offer without prior notice.

Prices are valid at the moment the order is placed or those prices that were valid at the time the order was received by the provider's information system. The sales contract between the provider and the customer is concluded at the moment the customer receives an email confirming the order. From this moment, all purchase conditions are fixed and apply to both the provider and the customer.

Product prices do not include delivery costs or postage. Delivery and shipping costs are calculated during the ordering process in the online store. These are also listed when reviewing the contents of the cart and calculating the order value before the electronic confirmation of the order.

Regular prices are retail prices recommended by the manufacturer or supplier and are available as online prices to all users of the online store. Promotional prices are prices that apply to all customers in the online store during a promotion.

If despite daily management of the online store an obvious error in the price of an item occurs, the customer will be informed about this and any possible withdrawal from the contract, and the provider will make an effort to offer the customer an additional option that will be particularly favorable and satisfactory to them.

Invoice

The provider sends the original invoice to the customer along with the ordered items, or sends the issued invoice in PDF format to the customer's email address, which the customer provided at registration or at the time of ordering. Alternatively, the provider sends a link to the invoice to the email address provided by the customer at registration or in the order form, which the customer can download, save, or reproduce on their electronic device.

The customer is obliged to verify the accuracy of the data before placing the order. The provider will not consider any objections regarding the accuracy of issued invoices submitted later.

Placing an order

Ordering in the online store is possible through the internet 24 hours a day, 7 days a week. Customers can select and order products from the list of products offered in the provider's online store.

The provider strives to ensure the shortest possible delivery times and the largest possible number of items in stock to ensure customers receive their items as soon as possible. The availability status is indicated next to each item. The availability of items on the website corresponds to the information provided by suppliers. In very rare cases, due to changes made by the supplier, the delivery conditions may change, about which the provider immediately informs the customer. If the change in delivery time is unacceptably long (more than 3 weeks), the provider allows the customer to cancel the order or will offer the customer the most favorable possible option for changing the order.

A visitor to the online store or a customer can make a purchase as a registered or unregistered user. A visitor to the online store can register here. Users can cancel their registration from the online store by sending a written cancellation to info@optics-trade.eu. Registration means the first entry into the database where the visitor enters the required data and thus obtains the status of a user/registered customer. Login means that all necessary data is already entered in the database, and it is only necessary to enter the email address and password for any further access or login process. Customers can also perform registration or login on the provider's portal via the Login link.

Customers can also make purchases as unregistered users by entering the required data on the "Billing Address" form.

Purchasing in the online store is simple and is done in the following steps:

• Adding a product to the cart: Customers can add a product to their shopping cart from the home page, category page, or product page. Some products have features that customers can select (configure) before adding them to the shopping cart. Such products can only be added from the product pages where the customer must select options in all configuration fields.
• Reviewing the shopping cart (optional): Once the customer has added a product to the shopping cart, they can use this page to review the products in the cart, calculate delivery costs, and apply a discount. Customers can also manage the number of products they want in the shopping cart or remove some of them, change the quantity, etc. Customers can access the shopping cart from any page of the online store by clicking on the "Cart" icon located in the upper right corner. Reviewing the shopping cart before making a purchase is not necessary, so this step can be skipped by the customer when placing an order. After adding a product to the shopping cart, the customer can always access the checkout directly from any page on the website.
• Checkout (delivery and payment method, purchase review): In this step, the customer sets the billing and delivery address, chooses a possible delivery method (where the customer is informed about the delivery area and delivery time, insurance, and tracking), applies any discounts by entering a discount code (promotional vouchers or discount vouchers), and sets the payment method. Customers can also reach this page from any online store page by moving the mouse to the shopping cart in the upper right corner and clicking on the "Checkout" button. In this step, the customer can review the purchase again - check the contents of the cart or order, including quantity and price, selected delivery and payment methods, and the customer can also correct or change the entered data as needed. Before finalizing the order or purchase by selecting the confirmation box, the customer expressly consents to the processing of personal data and simultaneously confirms that they fully understand the General Terms and Conditions and accept them.
• Payment (payment processing)/purchase confirmation: "Purchase confirmation" will be redirected to a series of web pages for payment – either to the credit card processing page or to the PayPal payment system. The website guides the customer through the payment process based on the selected payment method. All pages where payment data is handled are encrypted and protected with security certificates. By clicking the "Confirm Payment" button, the customer completes the purchase process. If the customer has chosen payment Cash on delivery as the payment method, the purchase is already made by clicking on the "Purchase Confirmation" button. If the customer has chosen payment by Proforma Invoice – via transfer, a PDF proforma invoice with all the details for the transfer will be sent to the customer. Once the customer makes the transfer and the provider receives the funds on the account, the purchase is completed and the provider will proceed with the order. After completing the purchase on the website, the customer receives an email with all the details of the order, payment, and delivery (the anticipated shipping date of the item/items). The purchase contract between the provider and the customer is concluded at the moment the provider confirms the order (the customer receives an email about receiving the order).

After the customer has placed an online order, a change in the order by the customer is possible before the item is shipped, only if the customer decides to purchase an item of higher value. The customer can withdraw from the purchase (cancel the order) after the order is placed, but only under the condition that the item has not yet been shipped to the customer. The customer must notify the provider of their order cancellation at: info@optics-trade.eu. Items remain the property of the provider until the payment is made in full.

Images accompanying products are symbolic and do not represent the actual properties of the product (color, details, accompanying accessories). The provider strives to provide appropriate images of all sales items on its website. Possible aesthetic differences between the image and the actual item do not affect the specification of the product itself.

Customers can also read more about the purchasing process on the How to Place an Order subpage.

Payment Methods

The following payment methods are available in the online store:

• Cash on Delivery: Payment to the postal worker or delivery person is required upon receipt of the goods. By placing an order in the online store, the customer commits to settling the invoice, including delivery costs, upon receipt of the goods when choosing cash on delivery.
• PayPal: For payment execution, the customer will be redirected to the PayPal page.
• Credit Cards: Payments can be made using Visa, Mastercard, Diners, American Express, JCB, and Maestro.
• Money transfer (Proforma Invoice): The customer will receive an invoice immediately after the order is received, which can be paid via bank transfer.
• Payment by Installments: Payments can be made in installments using American Express or Diners.
• Leanpay

Customers can read more about the purchasing process on the Payment Methods subpage.

Discount Coupons (promotional vouchers)

Discount coupons offer customers various benefits during purchases and are time-limited. Discount coupons are vouchers that cannot be purchased but can only be issued with a specific validity period within promotional campaigns. Discount coupons are valid only for a specified period and can be redeemed only once during the online purchasing process in the online store. Certain goods or products may be excluded from discount coupons.

In the shopping cart, you can redeem a coupon/voucher by entering the code on the voucher in the discount code field. Redemption of the voucher is possible in the "Review Shopping Cart" step and before completing the ordering process at the "Checkout/Complete Purchase" step under payment methods. Subsequent billing is not possible. Since only one code can be used per purchase, a second code can only be entered in the field after removing the first. The discount is automatically applied to the items for which it is more favorable than other possible promotional discounts. The credit on a promotional voucher is not paid out in cash, nor does it accrue interest. Due to administrative reasons, issuing the remaining credit is not possible.

Discount coupons cannot be transferred to third parties. It is not possible to combine multiple discount coupons. A discount code only reduces the regular prices of items; therefore, discounts are not cumulative.

If the credit on a promotional voucher is insufficient for the order, the difference can be settled with the offered payment options. If the goods are fully or partially returned and a counter-service is performed for this reason, the promotional voucher issued as part of a promotional campaign is not refunded.

If a customer utilizes a discount code but later cancels the order using that code on their own accord, they are no longer entitled to a new benefit from that code.

Instructions on current promotional conditions and the redeemability of vouchers can be discerned on the current vouchers.

Gift vouchers

Gift vouchers (also known as gift cards), which can be purchased at the provider's stores or on the provider's website under the Gift Vouchers subpage, can also be redeemed for purchasing products on the provider's website.

The gift voucher is transferable. Reproduction, editing, or manipulation of gift vouchers is not allowed. The provider is not responsible for the loss of a gift voucher code. The credit of a gift voucher is not payable in cash, nor does it accrue interest.

Gift vouchers can be redeemed before completing the ordering process at the "Checkout/Complete Purchase" step. Subsequent billing is not possible. A gift voucher is considered redeemed if it is charged with the order. If the credit on the gift voucher is insufficient for the order, the difference can be settled with the offered payment options. Multiple gift vouchers can be redeemed in one order.

Delivery and shipping

Home delivery or delivery to a chosen address is carried out via companies such as UPS, Fedex, DPD, GLS, DHL and Regular Post. The provider sends the ordered items to the address entered by the customer at the time of the order. The provider can deliver products from the online store worldwide, taking into account the delivery timeframe specified for each product and under the conditions, method, and limitations published on the Shipping subpage. Before completing the ordering process at the "Checkout/Complete Purchase" step, the customer is informed about the (possible) delivery area or delivery limitations, delivery time/period, and the exact shipping costs.

When shipping, the provider strives to keep delivery times as short as possible and to dispatch all purchased items that are in stock no later than 48 hours from the online order to the delivery address provided. If the items are not in stock, the provider notifies the customer of the planned delivery date. Delivery times exceptionally exceed 30 days, except in the case of an individual agreement with the customer.

The delivery period starts from the date the customer receives the order receipt confirmation on their email address, unless otherwise specified. In cases of difficult-to-obtain goods, this period may be extended.

Shipping costs are calculated at the time of purchase according to the chosen shipping method and based on the customer's address, and are covered by the customer. In the case of deliveries outside the EU, the provider bears no responsibility related to customs procedures and regulations in the recipient's country. The customer is not obliged to pay any additional shipping costs to the postman or other delivery person of the ordered products from the online store (e.g., delivery service fees).

In the event of any unexpected complications or delays with the order, the customer will be notified via email, which will include the estimated delivery time of the order.

If the customer receives goods that they believe were damaged during delivery, they should immediately inform the provider at the email address info@optics-trade.eu and describe the situation. The customer should take photos of the item along with its packaging and keep it in the same condition as received, for the purpose of proving damage when claiming compensation from the courier company. The customer should also note the time of delivery and, if possible, the name and surname of the delivery person. All provided information will facilitate the process of claiming compensation from the courier service.

The provider is not responsible for damage, destruction, or failure to deliver products due to war or civil unrest, strikes, cessation of work in the industry, fire, storms, floods, or other severe weather conditions, malfunctions, intentional damage, theft, or other force majeure events.

Return of Goods

Right of Withdrawal (Without Reason)

The customer (hereinafter also referred to as the consumer) has the right, within 15 days of receiving the goods, to inform the provider that they are withdrawing from the contract without having to state a reason for their decision. More information is available here.

To exercise the right of withdrawal, the consumer must inform Optics Trade d.o.o., Pirnikova 5, 2310 Slovenska Bistrica, email: info@optics-trade.eu, tel.: 00386(0)31 770 520, of their decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email).

The deadline to withdraw from the contract (notification of withdrawal) starts the day after the date the goods were received (when the consumer or a third party not being the carrier, appointed by the consumer, acquires physical possession of the goods, or in the case of a contract relating to the delivery of goods consisting of multiple shipments or pieces: "when the consumer acquires physical possession of the last shipment or piece, or a third party not being the carrier and appointed by the consumer acquires it).

The goods must be returned to the provider no later than 15 days from the message of withdrawal from the contract. To meet the withdrawal deadline, it is sufficient for the notification concerning the exercise of the consumer’s right of withdrawal to be sent before the withdrawal period has expired. Returning the received goods within the withdrawal period is considered as a notice of withdrawal from the contract. Products can be returned by post to Optics Trade d.o.o., Pirnikova 5, 2310 Slovenska Bistrica. Returns can also be made in person at the provider's business premises during working hours.

The customer must return the received items undamaged and in unchanged quantity, unless the product is defective, lost, or its quantity was reduced through no fault of the customer. When returning an item, the customer must bear the costs and is entitled to a full refund if the item is in the same condition as new, in its original packaging, and with all its accompanying equipment, instructions, manuals, and everything that belongs to the item. The consumer is only responsible for any diminished value of the goods resulting from handling the goods in a way which was not necessary to establish their nature, characteristics, and functioning. If the customer has already begun using the product or has opened and assembled individual components of the products, withdrawal from the contract is not possible. The manufacturer of the product also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). Since the packaging is part of the product, it must also be included in the same condition as it was at the time of product receipt (i.e., undamaged and in unchanged quantity).

In the event of any damage, signs of wear, reduced quantity, and similar cases, the provider reserves the right to refuse the return or pay only part of the purchase price. The provider advises customers to opt for shipment insurance and to package the goods carefully.

The option to withdraw from the contract does not apply to products/goods that are made according to the customer's or consumer's instructions and tailored to their personal needs.

If the consumer withdraws from this contract, the company shall reimburse all payments received from the consumer, including the costs of delivery (except for the additional costs resulting from the consumer's choice of a type of delivery other than the least expensive type of standard delivery offered by the company), without undue delay and in any event not later than 15 days from the day on which the company is informed about the consumer’s decision to withdraw from this contract. Such reimbursement will be carried out using the same means of payment as was used for the initial transaction unless expressly agreed otherwise; the company may withhold reimbursement until it has received the goods back or the consumer has supplied evidence of having sent back the goods, whichever is earliest.

The customer has the right to claim for defects in the purchased products under the title of material defects, respecting the applicable Consumer Protection Act.

The customer may assert their rights from material defects if they notify the company of the defect within two months from the date the defect was discovered. The company is not liable for material defects that appear after two years have passed since the item was delivered.

A product defect is considered material if:

• The item does not have the properties necessary for its normal use or for marketing;
• The item does not possess the properties necessary for the special use for which the customer buys it, but which was known or should have been known to the seller;
• The item does not have the properties and virtues explicitly or implicitly agreed upon or prescribed;
• The seller delivered an item that does not match the model or pattern shown unless the sample or model was shown only for notification purposes.
• The customer can assert their rights from material defects if they notify the company of the defect within two months from the day the defect was discovered. The company is not responsible for material defects that manifest after two years from the date the item was delivered.

The customer, who correctly informs the provider about the defect, has the right to demand from the provider, according to their choice:

• Repair of the defect;
• A refund of the amount paid in proportion to the defect;
• Replacement of the goods; or
• A refund of the amount paid.

The customer must inform the provider about any potential material defect along with a detailed description of it and provide a copy of the invoice, at their own expense and within the legally specified period. The customer must allow the provider to inspect the product.

Warranty

The warranty period for individual items is defined by the manufacturer and is never less than one year. All products in the provider's online store have a valid manufacturer's warranty. The warranty becomes effective from the date on the invoice and is enforced with the accompanying warranty certificate and a copy of the original invoice. Typically, warranty repairs or replacements are most quickly facilitated at an authorized service center or by the manufacturer, but we offer assistance to every customer in managing all warranty procedures throughout the warranty period. When claiming a warranty, it is necessary to adhere to all the warranty conditions specified by the manufacturer.

For assistance in claiming a warranty, the customer can contact the following email address: info@optics-trade.eu, and must provide the following information in the message: item (serial number, if the item has one), description of the problem, date of purchase in the provider's online store, invoice number, and address. The provider will strive to describe the best possible solution for claiming the warranty in the response. More information is available here.

Products are warranted if stated on the warranty certificate, invoice, or in advertising messages. The item's supplier guarantees its quality or flawless operation within the warranty period, provided it is used according to its purpose and the accompanying instructions. The warranty period starts on the date the goods are delivered.

Purchases for Legal Entities

The purchasing process for legal entities (companies, sole proprietors, and other legal entities) is exactly the same as for individuals, except that the legal entity selects the option "purchasing as a legal entity" and agrees to the terms of business.

If a legal entity wishes to have an invoice issued to the company, it accepts the terms of business applicable to companies. The main difference lies in the options for contract withdrawal: for companies, sole proprietors, and other legal entities, the provider allows the return of delivered items under warranty conditions. The aforementioned legal entities do not have the option to withdraw from the contract within 15 days of receiving the item without reason, as is the case for consumers (individuals). Refunds for legal entities are not possible.

Security and privacy

The provider values the privacy of the customer, always carefully protecting their personal data. All transmitted data are protected against third-party intrusions, ensuring a worry-free and seamless transaction with the provider.

The provider commits to permanently protecting, collecting, and processing all user personal data in accordance with the provisions of applicable data protection legislation.

Personal data collected in the online store, through forms filled out by individuals or otherwise communicated to the manager - Optics Trade d.o.o. (name and surname, email, telephone, street and house number, postal code, city/town, country, region, shopping cart contents, IP) are collected for the purpose of performing the basic activities of Optics Trade d.o.o., i.e., the online store, including responding to inquiries, preparing and concluding contracts, and executing contracts. Since the processing of this information is necessary for the execution of the service, it is carried out on the basis that the customer enters into a contractual relationship with the provider. The legal basis for the lawful processing of personal data is the performance of a contract, of which the individual to whom the personal data relates is a party, or carrying out steps at the request of such an individual before entering into a contract.

These personal data will be used solely by authorized employees of Optics Trade d.o.o. The customer's personal data will only be disclosed to the following (contractual) partners or data processors, namely postal service providers or dispatch service providers, information technology service providers within the scope of software maintenance and management, website administrators and managers, and accounting service providers.

The provider's authorized data protection officer can be contacted via email: info@optics-trade.eu.

More about your rights under the provisions of the applicable data protection legislation (GDPR, applicable Personal Data Protection Acts) can be read on the Privacy Policy subpage.

The online store ensures all necessary technological and organizational solutions for complete purchase security. The transmission of sensitive personal and transaction data on the website is carried out in a secure mode using the SSL (Secure Sockets Layer) protocol. Data are encrypted and transmitted to the provider's server in a protected form. This system prevents interception of personal and transaction data sent by customers to the online store.

Safe authorizations and transactions with credit cards are handled and mediated by the Aktiva Payment Gateway system (Intesa Sanpaolo Bank), Braintree (PayPal) and Stripe. Card authorizations are carried out in real-time with immediate verification of data in the banking system.

We also ensure the security of purchases by adhering to all applicable legal obligations and recommendations of the Slovenian and international consumer associations.

Read more about security and privacy on the Privacy Policy subpage.

The provider recommends that all parents and guardians teach their children to handle personal data on the internet safely and responsibly. Minors should not transmit any personal data to the provider's website without the explicit consent of their parents or guardians. The provider will never knowingly collect personal data from minors or use or disclose it to a third party without their permission.

Advertising messages will be clearly visible (considering age) and clearly separated from games and competitions. Any communication intended for children will be age-appropriate and will not exploit the trustfulness of children, their lack of experience, or sense of loyalty. The provider must not accept orders from someone who is known or suspected to be a child, without explicit consent from their parents or guardians. Without explicit consent from parents or guardians of a child below the age prescribed by applicable law, the provider will not accept or process any personal data concerning them. Likewise, the provider must not disclose data received from children to a third party; exceptions are parents or guardians. The provider must not offer free access to products or services that are harmful to children.

Newsletter

By selecting the option to subscribe to our newsletter during the checkout process or by entering your email in the newsletter sign-up area at the footer, you grant us permission to use this information for marketing and promotional purposes, including sending email newsletters and promotional messages. We safeguard this data securely and will never share it with any third parties. You also have the continuous option to unsubscribe from all our marketing, promotional, and advertising activities, ensuring that you will not receive any further communications from us if you decide to opt out.

Disclaimer of Liability

The content published on the provider's website may only be used and reproduced for non-commercial purposes, while maintaining all specified copyright notices.

The provider ensures the most up-to-date and accurate content on its websites. The provider is not responsible for occasional malfunctioning of the site, inability to access information on these web pages, or their use. The provider is not liable for any viruses that might be transferred to users from this website, and thus recommends that users adequately protect their software against viruses before downloading from this site.

Users use all published content at their own risk. The provider reserves the right to redirect users to other websites on the World Wide Web and assumes no responsibility for their content.

Published photos and videos are symbolic and do not guarantee the properties of the product.

The provider or any other legal or physical person who participated in the creation and production of the website is not liable for any damage resulting from access to, use of, or the inability to use the information on the provider's websites or for any errors or deficiencies in their content.

The provider has the option to withdraw from the contract only if the conditions for a fundamental mistake are met in accordance with the provisions of the Obligations Code. A fundamental mistake is considered a mistake in the essential properties of the product and all mistakes that, according to the customs in trade or the intentions of the parties, are considered decisive, and which the provider would not have confirmed or entered into the contract had they known of them. This includes obvious pricing errors.

We reserve the right not to carry out the contract, i.e., to unilaterally terminate the sales contract with immediate effect, if there is an inadvertent error related to the displayed price or availability of the product (for example, if an incorrect price of the product, which is significantly lower or higher than the market value of the product or similar, is mistakenly shown on the website).

The provider is not responsible for the content of product reviews written by visitors. The provider reviews comments before publishing and rejects those that contain obvious untruths, are misleading, or offensive. The provider is not responsible for the information in the reviews and does not accept any liability arising from the information in the reviews.

The provider reserves the right to make any changes to the terms of business at any time and without prior notice.

Claims and Dispute resolution

The provider respects the current consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a contact person with whom the customer can connect in case of problems via telephone number 031 770 520 or by email at info@optics-trade.eu. The customer can submit a complaint here. The complaint handling process is confidential.

The provider recognizes that a fundamental characteristic of consumer disputes, at least in terms of judicial resolution, is the disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the primary barrier that prevents a customer from initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably or through out-of-court settlement. If this is not possible, disputes will be resolved by the court with substantive jurisdiction in Ljubljana.

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Final provisions

The currently valid General Terms and Conditions of Business are published here.

The same applies to any changes and amendments to the valid General Terms and Conditions of Business, resulting from the changed business policy of the provider or applicable legislation.

 

These general terms and conditions are effective from May 25, 2018, onwards.