Frequently Asked Questions

Is Optics Trade trustworthy?

We are a trusted store with a positive reputation worldwide. But don't just take our word for it—check out the reviews on Trusted Shops and Trustpilot to see for yourself.

Do you ship worldwide?

No matter the country, no matter the distance, we’ll get the products to you. We ship worldwide, and we have multiple shipping methods available.

How can I pay?

We offer multiple payment methods.

What if I need help?

We can confidently say that our customer support is among the best in the industry. Any potential issues are dealt with swiftly and reliably. You can find all our contact information here.

How do I place an order?

We put a lot of effort into designing our store to make placing an order as easy as possible. Here is a step-by-step guide to help you place an order.

Can I cancel my order?

You can cancel your order if it has not yet been dispatched and you have not yet received shipping confirmation with tracking number. Please contact us as soon as possible via email or phone, and one of our team members will be happy to assist you.

Can I change my order?

You can modify your order if it has not yet been dispatched and you have not yet received shipping confirmation with tracking number. Please contact us as soon as possible via email or phone, and one of our team members will be happy to assist you.

When will I receive the product(s)?

If the product is in stock when you purchase it, we will ship it in 1-3 days. Delivery time will then depend on the chosen delivery service, but typically it only takes a few days.

What if the product is out of stock?

If the product is out of stock when you purchase it, we will send it as soon as we get new inventory. To be notified when the product is back in stock, simply fill out the "Subscribe to back in stock notification" field on the product page, and you will receive an email.

What if I don’t like the product?

You can return any product up to 15 days after you receive it. You can read our return policy.

Do you offer gift vouchers?

Yes, you can purchase gift vouchers in various amounts. We can send them to you by mail or as a digital version.

Got any other questions?